FAQ

Office Hours
We are open Monday through Friday 9:00 am to 5:00 pm. We are closed weekends and holidays. Observed holidays: New Year’s Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day, Friday following Thanksgiving Day and Christmas Day.

How do I check for a leak?
Make sure there is no water in use anywhere on your property. Check your toilets, clothes washer, hoses and sprinklers outside. Once you have determined water is not being used, check the meter for any movement. If the meter leak indicator is moving, it indicates there is a leak somewhere on your property. You are responsible for any leaks on your property.

What portion of the water lines is the customer responsible for?
Sativa Los Angeles County Water District is responsible for the water line in the street and the pipeline from the water line to your property line. The water lines on your property are your responsibility.

What if I have an emergency after your business hours?
TO REPORT AN EMERGENCY OR FOR IMMEDIATE AFTER HOURS HELP, PLEASE CALL 626.622.7535

When is my bill due?
Your bill is due and payable upon date of presentation. It will become past due if not paid within 22 days from the date of mailing.

When is a late charge assessed to my account?
If we have not received your payment by the due date of your Regular Bill you will  have a 6 day grace period if payment not received with in the grace period a $18.00 late charge will be assessed to your account and a Reminder Notice will then be processed and mailed to you.

When is a termination penalty assessed to my account?
If payment is not received by the Reminder Notice due date, a termination Notice will then be processed and mailed to you and a $28.00 Termination Penalty will be added to your account.

How do I request to start a water service or cancel service for my home or business?
You can make your requests by phone or in person. We do require 24 hour advanced notice for either request and please keep in mind we are closed weekends and holidays.

How do I file a customer complaint?
The best way to file a customer complaint is by email at customercare@sativawater.org
 
 Why does my water look Milky or Cloudy?